Looking for a new challenge?
On behalf of our client, an international luxury hotel in Macao, we are looking for a Rooms Division Manager.
- Ensure Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Responsible in Ensuring and Providing Exceptional Customer Service.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- At least 5 years of experience in rooms division leadership positions or hotels operations in a management capacity required.
- Bachelor’s degree preferred.
- Fluency in Mandarin language is a MUST.
- MUST have 5* luxury resort background.
- Excellent command of the English language both written and verbal.
- Advanced computer literacy and knowledge of Microsoft Office applications.
- Strong Operational leadership and team building skills.